Handle damaged, expired, and dead stock through a supplier return routine that protects cash recovery and operating traceability. Use this article as a standard operating procedure template for shift leads, operators, and reviewers.
How to document the SOP properly
A useful SOP explains who does what, in what order, using which system fields, and what to do when the expected condition is missing.
The more operationally specific the SOP is, the easier it becomes to train new team members without losing consistency across shifts.
Operational checkpoints
- Tag supplier-returnable stock separately from liquidation or write-off stock.
- Document supplier approval before final stock deduction wherever possible.
- Track return reference numbers, transporter details, and expected credit timing.
Keep the language simple, use the same field names the software uses, and revise the SOP whenever the workflow or screen flow changes.
That keeps the document alive and turns it into a practical coaching tool instead of a file nobody opens again.
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