Privacy Policy
Effective date: 22 April 2026
This Privacy Policy explains how ZestTech Inventory Management System collects, uses, stores, and protects information when you use the public website, contact forms, blog comments, newsletter subscription forms, and the inventory management platform.
1. Information We Collect
We may collect contact information such as your name, email address, phone number, company name, and address details when you contact us, subscribe to updates, create or manage a user account, or request support.
We may also collect operational account information such as username, role, login activity, IP address, browser details, device information, OTP delivery preferences, and security logs. Inside the platform, we may process product, warehouse, order, stock, and workflow records that you or your team enter.
2. How We Use Information
We use information to provide the service, authenticate users, send OTP and account-security messages, respond to enquiries, process feedback, improve the product, maintain audit trails, and protect the platform against misuse, spam, and unauthorized access.
We may also use limited analytics, cookie, and technical usage data to improve website performance, understand page usage, and maintain support tools such as chat widgets, anti-spam systems, and website security controls.
3. Legal and Operational Basis
We process information when it is necessary to deliver the platform, respond to your request, comply with applicable law, maintain legitimate business records, or protect the security and reliability of the service.
4. Sharing of Information
We do not sell personal information. Information may be shared only with service providers and technical partners strictly required for hosting, email delivery, analytics, CAPTCHA verification, customer support chat, backup, or infrastructure security. Such providers receive only the data needed for their function.
5. Data Retention
We retain business and system records for as long as reasonably necessary to operate the platform, resolve disputes, maintain backups, enforce terms, meet audit requirements, and comply with applicable laws. Website enquiries, comments, newsletter records, and feedback may be retained for support, communication history, and service quality review.
6. Security Measures
We use reasonable technical and organizational controls including password hashing, OTP verification, role-based access, activity logging, CSRF protection, and hosting-level safeguards. No internet-based service can guarantee absolute security, so users should also protect their account credentials and authorized devices.
7. Your Rights
You may request correction of inaccurate contact information, unsubscribe from newsletters, or ask for review or deletion of certain public-site records where legally and operationally permitted. Some business, audit, billing, fraud-prevention, or security records may be retained where required.
8. Cookies and Similar Technologies
We use cookies and related technologies to maintain login sessions, remember preferences, protect forms, measure website activity, and operate support tools. Please also review the Cookie Policy for more detail.
9. Third-Party Services
The public website may use third-party services such as Google Analytics, Google reCAPTCHA, email delivery providers, and Tawk chat when enabled by the site administrator. Their processing of data is also governed by their own policies.
10. Children
This website and platform are intended for business and operational use. They are not directed to children.
11. Contact for Privacy Requests
For privacy, compliance, or data-handling questions, contact: Naushad Alam, Ward No. 15, Banakata, Gopalganj, Bihar 841428, India. Phone: 7492068998. Email: admin@zesttechsolution.cloud.
